We are currently seeking a full-time (37.5 hours per week) Director of Refugee Services. This central role in our organization leads the Refugee and Immigrant Services department (RIS) and is responsible for overseeing the day to day operations while managing the department budget. The RIS department provides services from arrival through citizenship including case management, cultural orientation, employment placement, financial assistance, immigration services and English-as-a-Second Language education. The Director manages program development and implementation and ensures compliance with grant and contract terms. They participate locally and nationally in refugee coalitions and collaborations and in legislative advocacy on behalf of refugee services and funding.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manages day-to-day department operations and ensures excellence of service delivery.
- Identifies programmatic challenges, including governmental policy and legislative changes, and responds accordingly. Evaluates program effectiveness and recommends improvements as needed.
- Develops and maintains relationships and effective networking with the refugee community as well as relationships with sub-contractors, community partners and coalitions.
- Acts as a spokesperson for the program; makes presentations to funders, community organizations, and governmental entities.
- Responsible for recruitment, supervision and evaluation of supervisory and program staff; modifies staffing structure as needed.
- Manages contracts including negotiating contract terms, drafting budgets, overseeing signature process, training staff, financial compliance, maintaining required documentation, and ensuring timely and compliant reporting.
- Seeks out new funding revenues and prepares and submits funding proposals.
- Supervises site visits and program audits by external organizations.
- Manages and monitors program budgets and makes adjustments as needed.
- Develops and reviews program policies and procedures.
- Works closely with the Director of Finance regarding contract compliance reporting, audits, annual budget and financial statements.
- Collaborates with Volunteer Services to ensure volunteers are meeting program needs.
- Works in conjunction with Data Services to track client services and implement client outcome measurement.
- Partners with IT, facilities and human resources for support and assistance as needed.
- Maintains relationships with HIAS, ORIA, Cities of Seattle, Bellevue, Redmond, Kirkland, and Kent.
- Periodically performs other tasks as requested by the Chief Operating Officer.
- Bachelor’s degree.
- Minimum of 5 years of experience working with refugees and immigrants.
- Minimum of 3 years of experience with government contracts.
- Experience in marketing, program promotion and networking.
- Strong verbal and communications skills and ability to build excellent interpersonal relationships.
- Familiarity with local social service system and knowledge of U.S. immigration processes.
- Strong knowledge of Microsoft Word, Excel, Outlook and general computer proficiency.
- A mission-driven desire to work in a human services environment with a strong commitment to teamwork.
Jewish Family Service offers competitive wages and a generous benefits package.