The GSBA Job Center

 


The listings below are job openings from GSBA member businesses. Any questions or for further information, please contact the company directly. Any GSBA member can add a listing just send us the details and a link.

Domestic Violence Helpline Advocate

Oct 3, 2019
New Beginnings
New Beginnings
Seattle
Join a diverse and vibrant community of activists working to end gender-based violence by becoming a Domestic Violence Advocate at New Beginnings.   
 
At New Beginnings we offer a variety of supportive services to individuals and families who are building new lives free of abuse.  We take pride in offering services that focus on healing and empowerment, recognizing how trauma and its aftermath can affect each individual differently.  
 
New Beginnings is committed to creating a diverse, welcoming and positive workplace.  In your cover letter, tell us about your passion for our mission and any work, volunteer or life experience you have that is relevant. Survivors, people of color, members of the LGBTQ community and those with bilingual skills are strongly encouraged to apply.

Responsibilities
Provides culturally competent and trauma informed support, information and referrals to callers during evening, overnight, weekend and holiday hours on New Beginnings’ 24hour Helpline. Helpline calls are answered from home or other private location. 

Reports To
Community Advocacy Program Manager  with support from the Community Advocacy Program Lead/Helpline Coordinator

Hours
Shifts:  24 hours per week (3 eight-hour shifts) 
Thursday, Friday and Saturday 5pm-1am 

Compensation
Minimum wage during non-phone call hours 
$11.00 per hour for positions with benefits 
$13.00 per hour for positions without benefits
Shift differential when on a phone call $16.00 per hour while answering calls 
Benefits Medical, dental, vision benefits, and life insurance available for positions hired at 20 hours or more per week. Monthly paid trainings and paid time off available for all positions. All positions are non-exempt. 

RESPONSIBILITIES 
Supportive Services 
• Provides emotional support, safety planning, information, and community referrals to survivors and other community members who call New Beginnings’ Helpline. 
• Assists with triaging callers for agency housing services. 
• Incorporates trauma informed best practices into support of survivors.
• Coordinates interpreter or ASL services for non-English speaking for Deaf or Hard of Hearing callers.
• Debriefs calls and informs relevant CAP staff about developments on Helpline as needed.
• Ensures shift coverage when taking leave and provides shift coverage for colleagues as needed and available.
• Other duties as assigned. 

Data Integrity
• Enters consistently complete, accurate and appropriate participant and service data into the agency database.
• Responds to meet data needs identified by the Program Manager or data staff. 
 
Professional Development
• Participates in agency in-service trainings as available.
• Documents trainings and self-study to ensure compliance with Washington Administrative Code training requirements for domestic violence advocates.  

QUALIFICATIONS 
• Commitment to the mission of New Beginnings and to the needs to domestic violence survivors.
• Willingness to learn about and promote equity and social justice within and outside of New Beginnings. 
• At least one year of experience providing survivor-centered advocacy and/or crisis line coverage. Experience in non-domestic violence agency settings will be considered.
• Knowledge about the dynamics of domestic violence and the impact of trauma on survivors and their children.
• Ability to support diverse callers in a welcoming, supportive, culturally competent manner.
• Ability to answer calls in a private, uninterrupted setting from home.
• Ability to maintain participant confidentiality, and the confidentiality of New Beginnings’ data. 
• Strong attention to detail and follow through.
• Access to home internet service a plus.* 
• Ability to engage in constructive self-care activities to manage secondary trauma. 
• Proficient with Microsoft Office applications.
• Fluency in Spanish, African or Asian languages a plus.  
  
*Helpline Advocates will receive an agency laptop for researching resources and entering caller data, and a cell phone for the exclusive purpose of taking Helpline phone calls. Mobile hotspots are provided for Advocates without home internet service.  
 
Send resume and cover letter detailing experience to info@newbegin.org.
Open until filled. Additional agency information available at www.newbegin.org. 
 
 

 


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