APPLICATION PROCESS - Please submit a cover letter and resume for this position when applying. For more information: https://phe.tbe.taleo.net/phe03/ats/careers/v2/viewRequisition?org=YOUTHCARE&cws=39&rid=1304
WORK SCHEDULE: This position is full-time regular and non-exempt and generally works Monday through Friday from 9:00 a.m. to 5:00 p.m. Will require working some weekends and evenings.
AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
ABOUT THE DEVELOPMENT TEAM: YouthCare’s Development Team provides young people and staff at YouthCare with the support and items young people need to reach their potential. The Development Team is responsible for fundraising, community engagement, external communications, public policy work, volunteer coordination, in-kind donation management, and much more!
POSITION SUMMARY: Under the supervision of the Director of Community Engagement, the Community Engagement & Volunteer Specialist will engage and steward volunteers donors, manage, sustain, and document volunteer history and context, and serve as a consistent, mission-focused ambassador for YouthCare.
- Commitment to mission, YouthCare values, and customer service orientation internally and externally.
- Act as liaison between the agency and the community.
- Internal Partnership Building:
- Collaborate closely with all of YouthCare’s departments, specifically Operations, HR, and youth programs.
- Build relationships across the agency, and work directly with staff to determine most needed volunteer services, set expectations, recruit relevant volunteers, and connect needed volunteers with departments in a timely matter.
- Coach and train staff to work with volunteers, use the volunteer management system, and embrace new opportunities.
- Constantly communicate with staff who are working with volunteers. Ensure the dynamic is successful with young people, volunteers, and staff, and adjust as the programs give feedback.
- Work collaboratively with the entire Development Team. Support in-kind coordination, especially during the holiday season.
- Work collaboratively with Human Resources on volunteer trainings, staff trainings, volunteer policies, etc.
- External Communication:
- Serve as behind-the-scenes point person to coordinate all volunteers at YouthCare.
- Field and respond to inquiries regarding volunteering and any other development related inquiry, in a timely matter.
- Communicate with volunteers through on-going contact and manage expectations of volunteers.
- Work with local colleges and other service-related entities to engage volunteers.
- Support communications related to volunteers: photos for social media, quotes, and stories of impact, etc.
- Keep all volunteer materials and communications updated, on brand, relevant, and compelling, including, but not limited to, webpages that provide information about volunteering.
- Volunteer Stewardship:
- Efficiently, thoughtfully, and appropriately recruit, train, onboard, and place volunteers.
- Support and coach individual volunteers to succeed in their tasks and feel satisfied as volunteers.
- Establish strategic and intentional volunteer recruitment practices regarding specific skills, experience, community building, and diversity, equity, and inclusion goals.
- Redesign all volunteer trainings and supplemental materials. Lead volunteer trainings. Support staff to lead position-specific interviews, trainings, and orientations for volunteers.
- Lead volunteer group projects. Collaborate closely with Operations Team on capital needs that volunteers can address.
- Coordinate all volunteers who cook/deliver meals for YouthCare sites.
- Co-build and execute an annual volunteer stewardship budget and plan.
- Redesign YouthCare’s volunteer appreciation and retention plan. Steward volunteer relationships for longevity.
- Process and document all paperwork for volunteers. Process background checks in accordance with YouthCare’s volunteer background check policies and DCYF licensing.
- Maintain, regularly assess, and refine volunteer policies and protocols. Ensure policies align with YouthCare’s HR, Operations, and program policies.
- Address any issues that come up with individual volunteers. Ensure physical, emotional, and mental safety of volunteers, youth, and staff in every volunteer interaction.
- Document and track volunteer engagement in Blackbaud Raiser’s Edge, NXT, and VolunteerHub.
- Launch and rollout new VolunteerHub volunteer management technology. Maintain and update VolunteerHub on an ongoing basis. Train staff regularly on how to use VolunteerHub.
- Launch digital/remote volunteer opportunities and re-launch in-person volunteer opportunities at YouthCare.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
- 2 or more years of development, customer service, event planning, or public relations (volunteer or work) experience.
- Strong organization, prioritization, and the ability to meet deadlines, impeccable follow-through and multi-task management.
- Ability to manage multiple projects while remaining focused on the experiences of donors and the needs of young people.
- Outstanding verbal and written communication skills.
- Strength in logistical planning, information management, and systems efficiency.
- Ability to work independently as well as within a strong and experienced team.
- Ability to ask questions and clarify tasks and goals of projects.
- Ability to work effectively and maintain positive relationships with internal staff members and external constituents.
- Ability to effectively represent YouthCare positively in the community.
- Ability to remain flexible and problem solve independently, innovative approaches to problems.
- Ability to set appropriate boundaries and navigate quick and unexpected changes successfully.
- Truly enjoys working with teams and is an energetic, self-described “people person.”
- High School Diploma or GED
- Experience and credentials must comply with program contract requirements.
- Bachelor’s degree in a related field, and two years development, special events, and/or public relations experience. Volunteerism will count as experience in the field.
CONDITIONS OF EMPLOYMENT:
- Must be able to provide I-9 supporting documentation for employment.
- Current TB Test.
- Food Handler’s Card.
- Successful completion of YouthCare trainings as available. Training may include: New Employee Orientation, Cultural Proficiency training, CPR/First Aid and HIV/AIDS training, CSEC training, Right Response training, Defensive Driving and 15-Passenger Van training.
- Must possess a valid WA State Driver’s License and have the ability to drive.
- When driving YouthCare vehicles, you must possess a valid WA State Driver’s License; meet minimum safe driver criteria established by the agency and YouthCare’s insurance company.
- Computer software skills including Windows, Microsoft outlook, Microsoft Word.
- Initiative, creativity, reliability, flexibility, thoroughness.
- Strong verbal and written communication skills with good quality spelling, grammar, and punctuation
- High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
- Ability to contribute to overall team functioning.
- Ability to accurately maintain and produce files, records, logs and reports; follow-through on data entry.
- May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
- Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k), vacation, paid holidays, and sick leave after successful completion of the 90-day Introductory Period.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.