Work At GSBA

GSBA currently has the following job openings:


Job Postings

 

The listings below are job openings from GSBA member businesses. Any questions or for further information, please contact the company directly. Any GSBA member can add a listing just send us the details and a link. To facilitate pay equity, GSBA encourages businesses and organizations to include a position's salary range in its job description before submitting to this page.

Customer Service & Digital Print Technician

Aug 10, 2021
Perfect Copy & Print Logo SQUARE 288px
Perfect Copy & Print
Seattle

Business Overview

Perfect Copy & Print (https://printstores.com) is a local small woman-owned digital print shop on Capitol Hill in Seattle. It’s been on Capitol Hill (in a few different locations) for 30 years and has evolved over that time to meet the changing needs of our small business, nonprofit, restaurant, bar, event, artist/illustrator, and community customers. We are a small but capable team of three looking to add a fourth to help handle our current business and grow as we adapt to the changing needs of our customers. 

Job Summary

This role is primarily a print shop tech responsible for producing printed output for our customers. This involves interacting with customers to help them select print options & answering print or shop questions, pre-press file preparation, running projects & adjusting output to maximize quality and desired result, finishing by trimming/cutting/folding/simple binding (coil, comb, saddle-stitch)/mounting/laminating/etc., packaging orders for customer pickup or preparing for shipping/delivery.

Typical Job Opportunities

  • Answer customer questions and help them submit quotes and make print decisions
  • Answer phone, email, and in-person inquiries about services and make recommendations
  • Use online tools to track, document, and process projects through print shop workflow  (we use our own website software, gmail, and Trello -- training provided)
  • Set up print projects for best quality printing using graphic design, publishing, and printing software (specifically we use Adobe Creative Cloud and EFI Fiery Tools -- training provided)
  • Print customer projects using digital presses or wide format inkjet printers
  • Finish print projects including trimming, cutting (using manual guillotine cutter), folding, and hole-punching 
  • Provide price quotes based on customer requirements and internal pricing methodology
  • Open or close the shop 4-6 times per week
  • Manage the shop production solo or with team members
  • Help maintain a clean and safe working environment (e.g. keeping machines dust-free, taking any safety precautions for preventing COVID spread, cleaning & sanitizing surfaces as required)
  • Location is primarily our Capitol Hill shop; partial work from home/remote working possible (or required depending on COVID restrictions)

Qualifications or Helpful Experience

  • Detail oriented; sounds like a cliché, but it’s super helpful if you nerd out on nuance, notice the small things, and like to make sure that everything is right before you call it done
  • Reliable & able to show up on time consistently
  • Interest and enthusiasm for learning and teaching/sharing, particularly about the print industry
  • Patience and energy for helping customers with a wide spectrum of print knowledge
  • Desire to work collaboratively with a small team combined with ability to work independently 
  • Vaccinations against COVID-19 and willingness to be in compliance with all shop safety requirements including masking and minimal contact for customers, depending on level of necessary precautions

Other Applicable Experience

Below are helpful or standard qualifications or experience, NOT REQUIREMENTS. If the job and our shop sound like a fit for you, then consider applying and letting us know what your skills and experience bring to us. We are looking for a team member to bring their experience and skillset, but there are many different combinations that would be great additions to our team.

  • Interest in learning and process improvement
  • Customer service skills for dealing with consumers or business customers
  • Ability to explain complex concepts and make them understandable
  • Familiarity with print concepts and terminology like paper types and weights, types of binding, large format materials
  • Previous print shop experience, particularly with digital presses, binding equipment, or cutting/finishing machines
  • Skill with any kind of publishing or graphic design software (e.g. Adobe Creative Cloud)
  • Proficiency across multiple modes of communication
  • Graphic design, particularly for print, packaging, or merchandise
  • Passion for print projects like zines, stickers, art prints, or different techniques
  • Knowledge of laser cutting, plotters, 3D printing, or other related maker equipment
  • Makers & crafters across a variety of different media or materials

 

We enthusiastically support and encourage applicants from a variety of communities and backgrounds, particularly LGBTQIA+, BIPOC, and disabled folks. We will do our best to provide accommodations, access, or adaptations that you need for applying, interviewing, or working; however, we are not a scent-free environment. Please do not hesitate to inquire further or request these at any time. 

 

Compensation & Benefits

$17-19 / hour - 30-40 hours per week 

Equity, raises, and advancement opportunities aligned with business growth and contribution

Flexible scheduling after training period

Paid 30 min lunch

Paid holidays (New Year, MLK Jr Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas - New Year)

Seattle Paid Sick & Safe Time

Employee discount on print projects

Coffee, tea, snacks

Print industry education opportunities

COVID Policies and Scorecard

  • Fully vaccinated staff
  • Masks required when additional people are in the shop/according to health & safety recommendations
  • Paid sick time
  • COVID tests to return to work after illness
  • To date no layoffs or hour reductions due to COVID shutdowns/restrictions
  • PPP loans used to retain full staff at same level since March 2020
  • Minimal & no-contact customer interaction protocol depending on COVID restriction level
  • Staff, customer, and community safety are a priority

 

APPLY: Application info at https://printstores.com/index.php/connectwithus/about-pcp#jobs



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