The new Helpline Director will bring energy, focus, organizational skills, and a passion for social justice to hire a strong team and develop new strategies, policies and procedures, evaluation methods and mechanisms for community accountability, while fostering a culture of racial equity. The first six months of the project will focus on establishing, implementing and piloting the Helpline, ensuring it is survivor-centered, trauma informed and responsive to the needs and voices of the most marginalized survivors. The Director will collaborate with New Beginnings’ Executive Director, the Helpline Consultant, other New Beginnings staff and community partners on implementation.
Once the Helpline is established, the Director will focus on providing overall management of the Helpline and ensuring that it operates in a way that is consistent with our vision and goals.
Primary Responsibilities of the Director:
• Refining and expanding a strategic vision for the Helpline
• Managing overall Helpline operations to ensure consistent, high quality service
• Building and maintaining a culture of racial equity for the Helpline
• Ensuring that staff receives supportive supervision, training and mentoring
• Participating in and contributing to New Beginnings’ Management Team
• Providing leadership for the program with community partners, and with funders
The ideal candidate will be an experienced team leader with a deep commitment to New Beginnings’ mission of ending domestic violence in our communities. A strong equity lens, as well as an understanding of the dynamics of gender-based violence and how it is rooted in systemic oppression, is required.
The new Director will be comfortable working in a collaborative team, but will also be entrepreneurial and excited by the challenge of building a new program from the ground up. As the leader and supervisor of the Helpline’s staff team, they will ideally bring significant background in gender-based violence, mental health, social work, crisis intervention and/or trauma informed care. Previous experience with managing a call center staff and technology is highly desirable.
Other important qualities include:
• Demonstrated success in program leadership, including experience managing a budget and supervising staff.
• Ability to motivate and inspire colleagues and build teams.
• Excellent interpersonal skills, with an ability to work effectively with diverse individuals, groups and communities.
• Excellent oral and written communications skills.
• Strong organizational skills, ability to meet deadlines and attention to detail.
• Ability to respond flexibly and engage in creative problem-solving.
• Strong conflict management and negotiation skills.
• Ability to represent New Beginnings in a professional manner to donors, community partners and the broader public.
• Proficient with MS office applications, and with data collection and outcomes reporting. Experience with CRM databases is a plus.
Applications will be accepted until July 20, 2020.
• Email resume and cover letter to firstname.lastname@example.org.
• Please address in your cover letter your interest in this position and how your experience is a fit with these criteria, with particular emphasis on your commitment to racial and gender equity.
Questions about this project are welcomed and may be addressed to Susan Segall, Executive Director at New Beginnings at 206-926-3035 or email@example.com
We welcome people from all cultures and backgrounds, and we strongly encourage applications from survivors of domestic violence, people of color, immigrants, refugees, people with disabilities, members of the LGBTQ community, and people from other underrepresented and historically marginalized groups.