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Small Business Resiliency Network Manager

Jul 14, 2021
Dept of Commerce
Washington State Department of Commerce
Seattle
For more information please see: https://www.governmentjobs.com/careers/washington/jobs/3146647/small-business-resiliency-network-manager-wms2-07016

At the Department of Commerce (Commerce), we are creative, collaborative, and trusted. We identify opportunities to deliver critical funding and services to strengthen communities, we cultivate an environment in which we continuously learn, and we own our work.

This is a pivotal career opportunity to make a difference in the small business community! Your experience managing community coalitions and projects in diverse communities is what our team needs. It's what our state and business community needs. We’re looking for someone to collaborate with community-based organizations and agencies to support historically underserved businesses throughout Washington. Join Commerce as Manager for our statewide Small Business Resiliency Network, a network of dozens of by-and-for organizations that are helping us rethink and reshape how we equitably strengthen our communities.

SPECIAL NOTE:  Currently, Commerce is closed to the public as a result of the pandemic. While the building is closed, most Commerce staff work remotely. For any staff working at Town Square, Commerce requires strict adherence to social distancing protocols and anyone entering the Town Square is required to wear a mask. It is anticipated that interviews for this position will be held using a virtual video conferencing.

Duties

The Resiliency Network Manager will lead one of the agency’s most significant equity efforts, the Commerce Small Business Resiliency Network.  The Resiliency Network is a new and highly visible program that is supported by the agency’s Community Engagement Team overall, but led by this position. The Resiliency Network Manager serves as the leader and single focal point for the program.

The Mission
The mission of the Resiliency Network effort is to provide more equitable access to funding and assistance for business owners and nonprofits from historically disadvantaged communities and populations, and the approach and strategies continue to be informed by the partner organizations and members of their communities.  The program will continue to evolve as additional needs and opportunities are identified that can support small businesses and nonprofits in diverse communities, and this position will use strong anticipatory, strategic and communication skills to address these needs through program revisions, policies, funding and partnerships.   This includes developing and implementing an overall approach and strategy for successful collaboration with and support of the current 31 local community partner organizations that conduct outreach and provide technical assistance, education, training and support to small businesses and nonprofit organizations in their communities.

What is the Resiliency Network?
The Resiliency Network partners are representative of and also serve communities that have been historically disadvantaged and continue to face disparate barriers to economic recovery and sustainability.. As the leader of this effort, the position is also responsible to support the Network partners working groups on procurement policies and access to government contracting; rural economic development; creative economy business support; and buy local, as well as any future working groups. This position will continue to work both internally and externally to provide support, to advise the agency on how to improve accessibility, and to work with community partners to better support economic resilience and success in their communities.

Center Stage Visibility
This position is a highly visible person, working closely with the agency director, legislative director, community engagement director, and assistant directors.  In addition, this position serves as the single key contact and representative of the overall program.  The position also collaborates closely with Resiliency Network partners, but is responsible for leading the overall effort, including assessment of need, strategy development, recruitment of partner organizations, fundraising, communications, contracting, convening and providing support to the network partners as they serve their communities.

Here's some of what you'll get to do in this role:

Develop overall strategy and work plan for the program
Lead development of an innovative and flexible overall approach, strategy and work plan that is responsive to the highly complex mission of providing trusted and culturally relevant support that results in economic vitality, strong businesses and community organizations, and diverse communities that are resilient.  

Oversee support to resiliency network partners
Work closely with Community Engagement and Outreach Team to provide individual and network-wide support through coaching, training, maintaining an online resource library, regular notifications, communications assistance and other needed resources and support.

Develop and implement plan for long range success of the program
Hold primary responsibility for developing long range future plans for the effort’s success.   This includes evaluating progress toward outcomes and making recommendations to agency director on innovative and visionary changes to the program direction and operations.

Advise and Influence agency activities and programs to ensure equitable access
Work throughout Commerce and with external entities to advocate for the needs of the clients and communities served by the Resiliency Network partners, serving as a liaison between them and network partners, helping to ensure that Commerce programs are more accessible to diverse communities and individuals.  

Lead development and execution of strategic communication strategy
Lead development and implementation of a communication strategy and calendar for keeping authorizing environment, stakeholders, partners, communities, decision makers, potential funders and potential clients informed about the overall effort.

Effectively manage the program’s funding and budget
Track, plan for and manage budget, including allocations for each of the partner organizations. Anticipate future needs and develop funding proposals to meet the needs.

Qualifications

Required Education, Experience, and Competencies:
Bachelor’s Degree, preferably in public administration, economic or community development, communications, environmental justice, or a related field, AND a minimum of 6 years of professional experience in community development, including involving intercultural work and engagement with diverse multicultural community based organizations, businesses and entrepreneurs. 
 
Additional years of community development experience may be substituted, year for year, for up to 2 years of the educational requirement, provided that a 2-year degree has been awarded.
 
Exceptional interpersonal skills with demonstrated ability to initiate and maintain positive and effective relationships, and work collaboratively and effectively with a broad spectrum of individuals and groups internally and outside the agency. Ability to communicate persuasively at all levels of the agency and externally.
 
Working understanding of, experience working with, and ability to collaborate effectively with multi-cultural community based organizations, communities and individuals.
 
Significant training in and/or successful experience working on issues related to equity, environmental and/or racial justice, including supporting integration into organizational practices and policies.
 
Demonstrated skills in serving as a successful program manager and lead worker among colleagues, including planning, coordinating and directing, budgeting and project management.
 
Top notch listening, verbal, written and digital communication skills that are appropriate for a variety of types of audiences, using a variety of channels, including developing outreach materials, external communication pieces such as short and long reports, proposals, summaries, project plans, newsletters, social media. 
 
Highly developed anticipatory and creative thinking and problem solving abilities, including ability to exercise sound judgment and discernment, and quickly pivot to resolve challenges.
 
Knowledge of innovation principles and a proven track record of leading change management efforts within organizations.
 
Track record of integrity, respect and results.

Preferred/Desired Education, Experience and Competencies: 
Master’s degree in public administration, economic or community development, communications, environmental justice, or a related field.
 
Fluency in one or more additional languages spoken in Washington is desired.
 
Understanding of local and state level government, tribal nations and communities, nonprofit sector, business sector, philanthropy, community based organizations, including intercultural organizations, and successful experience navigating in a political environment.
 
Advanced understanding of and experience implementing equity-based principles that result in lasting change in outcomes
 
Strong facilitative, coaching and mentoring skills to support partner organizations in effectively providing assistance to businesses and nonprofits

Supplemental Information

I want to work for Commerce! How do I apply?
 
 In addition to completing the online application, applicants must attach the following documents to their profile in order to be considered for this position:
 

  • A letter of interest describing how you meet the specific qualifications for this position;
  • A current resume detailing experience and education; and
  • A list of at least three professional references.
 
 The initial screening will be solely based on the contents and completeness of your application and the materials submitted. All information may be verified and documentation may be required. Application assessment will be ongoing and the hiring manager reserves the right and may exercise the option to hire at any time. It will be to the applicant's advantage to submit materials as soon as possible.
 
 For questions about this recruitment, please contact Jose Dominguez at jose.dominguez@commerce.wa.gov.
 
 Who we are:
 At Commerce, we're a little different. But for you, it might just be the perfect fit.  We're a state agency but operate like a business with the understanding we need to know our customer's needs to fulfill them.  Our Olympia offices are open Monday through Friday (flexible schedules are available). Our parking is free and many of our employees bike year round.  
 
  Washington State offers commuting programs, including free, subsidized and reduced public transportation incentives.  There are approximately 350 employees in our agency. We are committed to our work and value balance in our personal lives. We hire people for a position and encourage them to train for growth opportunities.
 
 If this sounds like a good fit for you and you meet the qualifications, we encourage you to apply today!
 
 What we do:
 We are the lead state agency charged with strengthening communities.  We administer a diverse portfolio of programs and services, and we support several state boards and commissions.
 
 Our key customers include businesses, local governments and community-based organizations. We also play the crucial role of convening numerous local, state, regional and federal partners and stakeholders, public and private. Together we work to support the Governor's priorities and achieve shared goals and objectives for the citizens of Washington.
 
Where we work:
Commerce's main office is located in Olympia; however we also have locations in downtown Seattle and Spokane.  
 
Work from Anywhere
 This position may be located anywhere within Washington state though occasional travel to the Olympia office or in-state travel to attend events or meetings may be required. If selected, you will need to travel to pick up equipment and receive instruction while observing social distancing. Due to the COVID-19 pandemic, telework (mobile-work) is expected. When approved to return, the incumbent will work with their supervisor to identify an appropriate work schedule and balance, including telework and reporting to the Olympia, Washington duty station for work activities, if needed.

 Olympia
 As the state's capitol, Olympia is located off Interstate 5 at the south end of the Puget Sound centrally located between Seattle and Portland, and less than a two hour drive to the coast, temperate rainforest, mountains, urban city, or farmlands.  With annual art festivals, parades, theater shows, concerts, and community events, Olympia and its surrounding cities have something for everyone. For parents, it boasts some of the best schools in the nation and the renowned HandsOn Children's Museum.
 
  Spokane
 Spokane is located in the heart of the Inland Northwest and is the second most populous city in Washington. The Spokane River runs through the city and beautiful Riverfront Park in downtown Spokane. An array of enjoyable outdoor activities are right out our back door; including ski resorts, white-water rafting, camping areas, hiking trails, lakes, and the Centennial trail. Amazed by the arts?  Show some love to your artistic side with a trip to the Spokane Region.  Broadway performances, intriguing art galleries, world-class museums and powerful stage performances are waiting to be discovered.
 
 Seattle
 Being surrounded by greenery year round has earned the Seattle the nickname of the Emerald City. Seattle is an exciting urban city surrounded by unmatched natural beauty with a wide variety of outdoor attractions within the city such as Discovery Park and Olympic Sculpture Park. Feel like getting away from the city? Seattle is centrally located surrounded by the Puget Sound and miles of hiking trails within driving distance. Seattle is home to a variety of attractions to include the Seattle Art Museum, Pike Place Market, and historic Pioneer Square. Art and Culture more your style? Seattle is home to more than 100 theater companies, the Seattle Symphony, as well as museums and galleries. Sports enthusiast? Seattle is home to professional football, soccer and baseball teams as well as a variety of collegiate sports to choose from.
 
 Additional Information:
 The Washington State Department of Commerce complies with the employment eligibility verification requirements of the federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment. 
 
 The Washington State Department of Commerce is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application, testing, or interview process or this job announcement in an alternative format may call Human Resources at (360) 725-2650. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.


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