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Systems & Process Improvement Advisor

Jul 12, 2021
City of Seattle
For more information please see:

Position Description


The Department of Education and Early Learning’s (DEEL) mission is to transform the lives of Seattle’s children, youth, and families through strategic investments in education. We believe equitable opportunities and access to high quality education services and support from kindergarten through postsecondary should be the reality for all children, youth, and families. Our staff is committed to eliminating opportunity gaps, advancing academic achievement, and ensuring students graduate prepared for a college and career path of their choice. 


To support DEEL’s mission and vision for Seattle, we are looking for a temporary Systems & Process Improvement Advisor who will spend the next 18 months working across the Department to help develop and integrate new systems and revised processes, focused primarily on contract development and management. These systems will affect the core operations of how DEEL manages and monitors contracts, performance, and payment department wide. In this role, you will need to not only manage project implementation, but also be a change champion and end user advocate to support a successful user experience.


Our department strives to embed the City’s Race and Social Justice Initiative into its education objectives and seeks staff that value the importance of working together as a government and community to eliminate racial disparities and achieve racial equity. Our core values of equity, results, stewardship, transparency, and collaboration guide our work, support our operations, and hold us accountable.


Job Responsibilities


Here’s more about what you’ll be doing:

Your top 3 priorities will include:

  • Leading the Department’s implementation of the Citywide Contract Management System (CCMS)
  • Implementing the department’s new performance pay system
  • Developing and implementing a training workplan in collaboration with Department leadership 

You will serve as the Project Manager for the department by:

  • Representing DEEL and its needs and concerns centrally to the CCMS Program
  • Facilitating the Department’s staff and system readiness for this change initiative
  • Leading planning for future-state business processes
  • Ensuring staff readiness for and understanding of new work requirements
  • Revising and synchronizing policies, processes, and tools to comply and align with the new CCMS and performance pay systems for contract management and development




You will be most successful if you have experience in a systems, operations, process improvement, or project management. A commitment to listening, creating space for diverse perspectives, and the pursuit of inclusive and just outcomes must be at the center of your professional practice. You must like to constantly learn and enjoy playing a variety of roles to meet the needs of a small team. The ability to communicate at all levels tactfully and effectively will also contribute to your success. Specifically, you’ll be prepared to take on this role if you have:


Experience in: 

  • Managing a program or process within a complex organization
  • Business analysis activities, such as documenting requirements and user stories
  • Managing multiple interrelated projects using project management methodologies 
  • Process management and continuous improvement; stabilizing and standardizing processes
  • Group facilitation 
  • Developing and implementing training plans
  • Proficiently utilizing Visio, SharePoint, and Office products in your daily work

The ability to:

  • Foster a collaborative approach to problem solving
  • Understand and manage systems, processes, and policies
  • Manage complex situations with calmness and tact
  • Work well with a team to achieve common goals
  • Contribute positively to a diverse, equitable work environment 
  • Translate program needs into system requirements 
  • Translate system functions into clear steps for non-technical audiences


Additional Information


This benefits-eligible temporary position is classified as a Strategic Advisor 2* and is expected to last approximately 18 months. DEEL supports the City of Seattle’s Race and Social Justice Initiative to end institutionalized racism by eliminating barriers to access, providing the staff and public with opportunities for growth, and developing equitable access to the programs and services we offer.  If you share those values and meet the qualifications, we invite you to apply for this position. Please visit to learn more about the Department of Education & Early Learning.


The first round of interviews for this position are tentatively scheduled for Tuesday, August 3 and Wednesday, August 4, with the second round taking place on Friday, August 6.



To be considered for this benefits-eligible temporary position, you must submit your application, attaching a cover letter and resume, at no later than 4:00pm Pacific Time on Tuesday, July 20, 2021. This position is open to all applicants that meet the minimum qualifications. The Department of Education & Early Learning values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, medical condition, or pregnancy. The Department of Education & Early Learning encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences. If you have questions, please contact Lindsey King at

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