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Transitions Program Manager

Nov 13, 2020
cocoon house
Cocoon House
Join our team! You could play an important role at Cocoon House.

We empower young people, families, and communities to break the cycle of homelessness through outreach, housing and prevention. Through our programs, we serve hundreds of youth and their families throughout Snohomish County. To learn more, please visit our website at

We’re looking for a Transitions Program Manager:
Job purpose: This position oversees the Cocoon Transitions Transitional Living Program by supervising staff, overseeing entrances and discharges of youth, providing support and structure for youth in care, ensuring supportive case plans, ensuring proper data collection, and ensuring compliance with licensing and contract requirements.

Hours: Full-time, 40 hours per week
Pay: $55,000+ per year, DOE
Reports to: Director of Housing
Benefits: Eligible for benefits after 60 days

Duties and responsibilities:
• Screen, interview, hire, train and supervise Transitions staff. Coordinate with Housing Program Managers and the Director of Housing to provide consistent support among housing programs. Provide feedback concerning policy, procedures and programs. Monitor staff follow-through on tasks, policies and procedures. Provide supportive leadership to staff. Conduct employee performance reviews at least once yearly. Complete necessary employee paperwork.
• Coordinate with Director and state social workers to facilitate entrances of new residents. Assure appropriate use of beds and adequate census.
• Oversee initial intake and assessment of all youth and the development of individual goal plans. Assure access to education and other opportunities for youth.
• Provide supportive supervision of youth in care and follow through on expectations of behavior. Lead staff in having high level of expectation and support for youth.
• Ensure facility is in compliance with licensing and grant standards, including regarding program logs, youth files, medication audits, and other licensing files.
• Oversee day-to-day operations, shift coverage, and reporting facility and maintenance needs.
• Oversee proper collection of data and compliance on contracts and licensing; generate reports.
• Attend community meetings. Positively represent the agency and program internally and externally.
• Be available to staff for emergency consultation. Assess dangerous or emergency situations. Respond appropriately.
• Work with other HUB based staff to address community concerns that arise and maintain healthy relationships with neighbors.
• Follow mandated reporter requirements by documenting incidents and calling CPS. Follow-up on CPS and non-CPS incidents.

Required Meetings:
Weekly case plan staffing
Monthly all-staff
Weekly supervision with Associate Housing Director
Residential Team meetings
Management Meeting when scheduled

• Must have:
o Master’s Degree or Bachelor’s Degree AND 2 years of fulltime experience working with youth, or
o 5 years of fulltime experience working with youth.
• Must have at least 1 year of management experience, leading and supervising a team.
• Must be able to meet DSHS licensing criteria (background check, 21 or over, Adult CPR, HIV, First Aid, Food Handlers, and TB Test).
• Bi-lingual English/Spanish preferred
• Ability to lead team and model strong engagement with youth, including strength-based approaches and holistic de-escalation.
• Ability to navigate competing priorities of youth, staff, licensing and funding requirements.
• Ability accurately prioritize emergency and high stress situations and access emergency services when needed.
• Ability to communicate critical information in person, on phone or in writing. Ability to follow through across systems – youth, families, staff, colleagues, and community partners.
• Ability to follow policies and procedures.
• Ability to maintain appropriate boundaries.
• Knowledge of licensing requirements.
• Ability to track and input data.

Working conditions:
• Mobility: ability to sit for long periods, move about an office, stand occasionally, reach above and below desk level
• Dexterity: fine manipulation sufficient to operate a keyboard, handle individual papers, write and take notes
• Lifting: occasional lifting of papers, files, equipment and material weighing up to 25 pounds
• Visual Requirements: close vision sufficient to read files, documents, and computer screens and do close-up work; ability to adjust focus frequently
• Hearing/Talking: ability to hear typical speech, speak and hear on the telephone, and speak in person
• Emotional/Psychological Factors: ability to make decisions and concentrate; frequent contact with others including some public contact; frequent deadlines and time-limited assignments

Physical requirements:
• Must have the ability to run up and down indoor and outdoor stairwells in case of youth emergency.
• Communicate effectively with youth, staff, other programs, vendors and the public, both orally and in writing.
• Hear voice conversations and alarms.
• Possess close vision, far vision, side vision, depth perception, visual ability to read a variety of materials.
• Dexterity of hands and fingers to reach, handle and operate telephone, computer keyboard, record information in appropriate youth files and logs.

Cocoon House will provide reasonable accommodation to qualified persons with disabilities if requested.

Cocoon House is strongly committed to removing barriers and supporting inclusion and diversity in all its forms. We strive to create a safe and open atmosphere for young people, families, staff, board members, community partners and funders. We learn from the diverse individuals we work with and embrace their unique attributes to ensure we fulfill our agency mission and core values. Cocoon House is an Equal Opportunity Employer. We seek to provide equal opportunity for all persons without regard to race, age, color, religion, gender, gender expression, marital status, sexual orientation, military status, national origin, or any other characteristic protected under the law. People of color and members of the LGBTQ community are strongly encouraged to apply.

We are dedicated to the goal of building a culturally diverse and pluralistic workforce, committed to working in a multicultural environment and we strongly encourage applications from veterans, and marginalized populations; including people of color, women and those in the LGBTQ community. We encourage those with personal experience with homelessness to apply.

If you are interested in this position, please email a resume and cover letter in Word or PDF format, along with your personal email address, to No phone calls accepted. Only those candidates being considered will be contacted.

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