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Workers' Compensation Manager

Aug 5, 2020
jobs
City of Seattle
Seattle
Position Description

The Seattle Department of Human Resources endeavors to promote an equitable and engaging work environment so employees can do their best work and make a difference for the people and communities we serve. The Department focuses on providing high quality services to all City employees and departments and works collaboratively with department leaders to align policies, practices, and programs citywide to fulfill the vision of workforce equity and excellence.

Within the department, the Workers’ Compensation unit is a service-driven and focused team that seeks to provide effective customer service improvements and proactive claims management. This unit has an operating budget of almost $2M and consists of nine workers’ compensation professional staff who are responsible for the administration of the City’s workers’ compensation program, administering over $20M in claims each year. We have recently launched a new claim system to bring the unit modern technology and take us into a paperless environment. We are looking for a Workers’ Compensation Manager who will provide leadership, supervision, and direct the work of this energetic and evolving team.

Here's more about the role you’ll play:
This operations management position oversees the City of Seattle Industrial Insurance (workers’ compensation) program, coordinating extensively with all City departments and offices to ensure facilitation of timely, accurate, and effective adjudication of workers’ compensation claims. You will be responsible for proactively identifying problems and trends and developing unit business processes and procedures, as well as coordinating continuous improvement. In addition, you will be accountable for the development and utilization of performance metrics to provide analytic information on the effectiveness and efficiency of the unit. You will also be responsible for unit hiring, staff performance feedback, training, and coaching and development plans for staff.
 

Job Responsibilities

Specifically, your work will be broken into three major areas, which are outlined below:

Providing Technical Expertise:

  • Demonstrating current best practice industry knowledge
  • Advising departments on developing and administering effective return-to-work programs
  • Partnering with department staff to assure compliance of regulatory requirements specific to their operations
  • Collaborating with other management staff in planning, coordinating, and implementing overall strategies, goals, and objectives, and the development of business plans to include key performance indicators
  • Making final decisions on escalated adjudicative decisions and exercising settlement authority on workers’ compensation litigation and obtaining resolution to complaints, concerns, and problems of a controversial or sensitive nature
  • Collaborating with SDHR senior management, department leadership, and Citywide stakeholders on the development and implementation of Citywide workers’ compensation policies

Program Evaluation and Management:
  • Developing and utilizing workers’ compensation program measurements/metrics to provide analytic information on the effectiveness and efficiency of the unit
  • Overseeing the development of audits to evaluate the jurisdictional, technical compliance, and quality standards of the program
  • Analyzing audit outcomes to identify and assess training needs
  • Creating and continuously revising standardized workflows, unit business processes, claims handling guidelines, and regularly monitoring adherence to them
  • Developing, reviewing, and revising City-wide policies related to workers’ compensation and transitional duty return-to-work programs and practices, ensuring continuous compliance with Department of Labor and Industries requirements, state, and federal laws
  • Providing oversight authority over workers’ compensation program reserves

Operations Management:
  • Managing daily operations for a growing team of workers’ compensation professionals
  • Providing leadership and direction to staff (currently nine regular full-time employees)
  • Leading hiring processes and completing annual performance appraisal cycle for team members
  • Utilizing program metrics to set and communicate performance expectations to team members
  • Promoting professional relationships with all customers
  • Establishing best practices to manage employee performance, including proactive and responsive performance discussions

 

Qualifications

You will be most successful if you have demonstrated significant experience and expertise in workers’ compensation administration and employee supervision. A commitment to listening, creating space for diverse perspectives, and the pursuit of inclusive and just outcomes must be at the center of your professional practice. Specifically, you’ll be prepared to take on this role if you have:

The ability to:

  • Demonstrate a deeply rooted commitment to providing excellent customer service
  • Provide timely and clear communication to varying audiences
  • Utilize strategic analysis in your decision-making
  • Interpret industrial insurance rules, laws, and claim adjudication guidelines, as well as case law

Experience in:
  • Workers’ compensation claims administration
  • Building, leading, and directing staff
  • Designing and implementing program metrics
  • Effectively supervising claims adjudication

Knowledge of:
  • Current best practices and industry standards
  • Industrial insurance rules, laws, and claim adjudication guidelines

Any of the below credentials:
  • Washington Workers’ Compensation Professional designation (WWCP)
  • Certified Claims Administrator (through Washington State L&I)

 

Additional Information

This position is classified as a Manager 1, Exempt and is exempt from the Civil Service System and will require attending meetings, seminars, conferences, and other events in the Seattle region. This position reports to the Manager of the Absence Management Unit.

APPLICATION PROCESS:
To be considered for this position, you must submit your complete application, attaching both a cover letter and a recent copy of your resume, at https://www.governmentjobs.com/careers/seattle/ no later than 4:00pm Pacific Time on Tuesday, August 25, 2020. In your cover letter, please describe why you are interested in the position and address your qualifications in workers’ compensation program and performance management. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, medical condition, or pregnancy. The Seattle Department of Human Resources encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences. If you have questions, please contact Lindsey King at Lindsey.King@seattle.gov.
 


https://www.governmentjobs.com/careers/seattle/jobs/2830150/workers-compensation-manager


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