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Case Manager - Transition

Feb 20, 2018
YouthCare Logo
Seattle, WA

AT YOUTHCARE: We value hard work and dedication to helping young people experiencing homelessness move from survival mode into thriving and healthy young adulthood. We also value a sense of humor and respect of each other and the young people we serve. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.

ABOUT YOUTHCARE: YouthCare builds confidence and self-sufficiency for young people experiencing homelessness ages 12-24 by providing a continuum of care that includes homelessness prevention, street outreach, basic services, emergency shelter, housing, counseling, education, and employment training. Founded in 1974 as a three-bed emergency shelter program, our continuum now operates across nine locations and a variety of community-based partnerships. Several of our programs are national models, and we are a leader locally and across the country in serving runaway young people and young people experiencing homelessness, as well as young people who have experience sexual exploitation.

POSITION SUMMARY: YouthCare’s Transition Case Manager is an independent, self-driven position that focuses working with young people exiting Washington State Department of Social and Health Services, Juvenile Rehabilitation (DSHS JR) facilities to destinations in King County. Approximately 25% of young people statewide released from DSHS JR facilities exit to homelessness, and this position will partner with DSHS staff to identify young people at risk of homelessness or housing instability upon release to address issues that impact housing stability.

With overarching goals of improving housing stability and reducing the future involvement of these adolescents in the juvenile justice system, the Transition Case Manager will work with young people to help them engage in needed services and pro-social activities in the community. Primary responsibilities include: outreach and engagement, safety planning, harm reduction strategies, emotional support, legal advocacy, information and referrals, and guidance in navigating complex systems and institutions. The Transition Case Manager is also expected to develop relationships with families and other supportive adults and work to encourage a positive support system.

The Transition Case Manager is responsible for enrolling 20 young people per year onto the caseload, and will partner closely with DSHS JR facilities and staff to identify and outreach young people appropriate for the caseload. The position will be co-located at the DSHS JR facility, but will involve extensive travel around King County.


  • Partner and collaborate with DSHS staff to identify young people at risk of homelessness or housing instability upon release, who are not receiving parole services. Participate in collaborative meeting and shared learning opportunities.
  • Provide in-person outreach to young people referred to the caseload within 30 days of release. Review the young person’s housing situation, identify any immediate resources and supports needed, and work with the young person to develop an individualized service plan with appropriate individualized goals in the areas of housing, education, and employment.
  • Maintain regular contact and in-person meetings with young people, ensuring progress is being made toward goals. Address any barriers encountered post-release.
  • Work with client and family (or other supportive adults) work to ensure resources, strategies, and supports necessary for the client to remain stably housed with family/supportive adults
  • Serve as a connection to a wide range of community-based services, including employment and education opportunities at YouthCare and in the community, and help clients navigate systems such as the health care and education systems to ensure they are on the path to long-term stability and success.
  • Provide housing crisis mitigation, as necessary, and/or connect young people to YouthCare’s continuum of short-, medium-, and long-term housing programs
  • Maintain regular contact with young people; respond to young peoples’ emerging needs and crises. Assist young people to navigate the justice system, including court accompaniment.
  • Engage and maintain relationships with DSHS JR staff, as well as staff from the public defender and prosecutor’s office, in order to advocate on the young peoples’ behalf, as appropriate.
  • Remain in compliance with contract requirements.
  • Maintain clear, professional, timely participant contact notes, service plans, progress updates, statistical records, and other documentation according to all strict confidentiality laws and guidelines.
  • Ensure all client-related data is both current and accurate in the YouthCare’s Evaluation System (YES). 

This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.